Cookie Policy

This Cookie Policy explains how Canopy & Grain ("we", "us", "our") uses cookies and similar tracking technologies when you visit our website at canopyan. It explains what these technologies are, why we use them, and your rights to manage them.

Please read this policy alongside our Privacy Policy and Terms & Conditions, which together describe how we handle your information.

1. What Are Cookies?

Cookies are small text files that are placed on your device — computer, tablet, or mobile phone — when you visit a website. They are widely used to make websites work, or to work more efficiently, as well as to provide reporting information to website owners.

Cookies are not harmful. They do not contain viruses or personal information such as credit card details. They are simply a way for a website to remember information about your visit so that the experience can be more consistent and useful on future visits.

Similar technologies such as web beacons, pixel tags, and local storage work in analogous ways and are also covered by this policy. For simplicity, we refer to all of these collectively as "cookies".

2. How We Use Cookies

We use cookies for a range of purposes, including:

• Ensuring our website functions as intended and remains secure.
• Remembering your cookie consent preferences so we don't ask again on each visit.
• Understanding how visitors navigate and interact with our website so we can make improvements.
• Measuring the effectiveness of our marketing efforts and helping us understand where our visitors come from.
• Keeping your session active if you are filling in a contact form.

We do not use cookies to collect sensitive personal data, and we do not sell cookie data to third parties.

3. Types of Cookies We Use

Essential Cookies

These cookies are required for the website to function. They enable core features such as navigation, security, and form submission. Without them, parts of the website would not work properly. Because they are strictly necessary, these cookies cannot be disabled through our consent preferences.

Analytics Cookies

These cookies help us understand how visitors use our website — which pages are visited most often, how long visitors stay, and where they came from. This information is collected in aggregate and does not personally identify any individual. We use this data to improve the content and structure of our website over time.

Marketing Cookies

These cookies track visits across websites to help us understand the effectiveness of our advertising. They may be set by advertising partners and used to build a profile of your interests in order to show you relevant advertisements elsewhere. We only use marketing cookies with your consent.

Preference Cookies

These cookies allow the website to remember choices you make, such as your preferred language or region, and provide a more personalised experience. They are not strictly essential but improve the overall comfort of using our website.

4. Third-Party Cookies

Some cookies on our website are placed by trusted third-party services. These third parties operate under their own privacy and cookie policies, which we encourage you to review:

• Google Analytics (GA4) — Used to measure website traffic and visitor behaviour. Data is processed by Google LLC. See Google's Privacy Policy.
• Google Maps — An embedded map is displayed on our homepage to help visitors locate our studio. This may set cookies when the map is interacted with. See Google's Privacy Policy.
• Meta Pixel (Facebook) — Used to measure ad performance and understand interactions with our website from Facebook. Data is processed by Meta Platforms, Inc. See Meta's Privacy Policy.
• Microsoft Bing UET — Universal Event Tracking used to measure conversions from Bing Ads. Data is processed by Microsoft Corporation. See Microsoft's Privacy Statement.

We do not control the cookies set by these third parties and recommend reviewing their respective policies for full details of how they handle your data.

5. Cookie Details Table

The table below summarises the main cookies in use on our website:

This list may not be exhaustive. New cookies may be added as services are updated. We will reflect material changes in this policy.

6. Managing Your Cookie Preferences

You have several options for managing cookies:

Our Cookie Consent Banner

When you first visit our website, a consent banner will appear. You can choose which categories of cookies to accept. You may also update your preferences at any time by clearing your browser's local storage for our website, which will cause the banner to reappear on your next visit.

Browser Controls

Most browsers allow you to refuse cookies or to delete cookies that have already been set. The method for doing this varies by browser. Please refer to your browser's help documentation for guidance:

• Google Chrome
• Mozilla Firefox
• Apple Safari
• Microsoft Edge

Please be aware that disabling essential cookies may affect the functioning of our website.

Opt-Out Tools

For analytics and marketing cookies, you may also use these opt-out tools:

• Google Analytics Opt-out Browser Add-on
• Meta Ad Preferences
• Microsoft Ad Settings

7. Your Consent

When you first visit our website, we will ask for your consent before placing non-essential cookies. You may give your consent for all categories or select specific ones. Your preferences are saved locally on your device.

Essential cookies do not require your consent as they are necessary for the website to function.

You may withdraw your consent at any time by clearing your browser's local storage or using your browser settings to delete cookies. Please note that withdrawing consent does not affect the lawfulness of any processing that occurred before withdrawal.

Our cookie consent functionality is implemented in compliance with the Personal Data Protection Act 2010 (PDPA) of Malaysia and broadly in line with international standards including GDPR.

8. International Data Transfers

Some of the third-party services we use may transfer data outside of Malaysia, including to the United States and European Union. Where this occurs, we rely on the third party's own data transfer mechanisms, which typically include standard contractual clauses or adequacy decisions. We recommend reviewing the privacy policies of these third parties for details.

9. Updates to This Policy

We may update this Cookie Policy from time to time to reflect changes in technology, legislation, or our own practices. The "last updated" date at the top of this page will be revised accordingly. We encourage you to review this policy periodically.

Continued use of our website after any changes constitutes acceptance of the updated policy. If the changes are material, we will make reasonable efforts to notify you — for example, by updating the consent banner.

10. Contact Us

If you have any questions about this Cookie Policy or how we use cookies, please contact us:

• Email: privacy@canopyan
• Phone: +60 3-2096 5271
• Address: 30 Jalan Beringin, Bukit Damansara, 50490 Kuala Lumpur, Malaysia

We will do our best to respond to your enquiry within 10 business days.